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Our refund and returns policy lasts 21 days from the date of delivery. If 21 days have passed since you have received your item(s), we can’t offer you a refund or exchange. All returns are subject to a 10% restocking fee, plus any credit card fees along with the original shipping cost to the customer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable products

Cancellation Policy

Sometimes we rush into things haphazardly and decide to cancel an order. Unfortunately, small businesses need to pay payment processing fees on each and every order, which are non-refundable. If you need to cancel an order, your order will be refunded, minus the cost of these fees. These fees can range from 1.9% to 5%.

Cancellations Due to Terms Violations

In our terms and conditions, we explicitly state that we do not, and will never ship to any freight forwarders. If you make a purchase and choose a billing or shipping address of a freight forwarder, your order will be cancelled, and refunded in accordance with our Cancellation Policy above.

Return Process

To complete your return, we require that you open a support ticket with a valid order ID or proof of purchase.

There are certain situations where only partial refunds may be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 21 days after delivery
  • A product that has a downloadable file such as a 4″ to 8″ harness. If the file has been downloaded, $100 will be deducted from the purchase price.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-7 days, depending on your bank or credit card merchant.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Clearance items

Only regular and sale priced items may be refunded. Clearance items cannot be refunded.

Exchanges and/or Warranty Returns

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please open a support ticket on our Contact Page and we’ll send you a label to return your warranty item.

Shipping Back Your Return

To return your product, you should mail your product to:

Brian Lovelace
NaviUpgrade.com
5461 Yarmouth Ave
Unit 30
Encino, CA 91316

You will be responsible for paying for your own shipping costs for returning your item unless your item is a warranty return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional Questions / Concerns

Contact us via our Contact Page for additional questions related to refunds and returns.

Brian Lovelace

Brian Lovelace

I'll get back to you as soon as I can!

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