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Our refund and returns policy lasts 21 days from the date of delivery. If 21 days have passed since you have received your item(s), we can’t offer you a refund or exchange. All returns are subject to a 10% restocking fee, plus the original shipping cost to the customer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Return Process

To complete your return, we require that you open a support ticket with a valid order ID or proof of purchase.

There are certain situations where only partial refunds may be granted:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-7 days, depending on your bank or credit card merchant.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Clearance items

Only regular and sale priced items may be refunded. Clearance items cannot be refunded.

Exchanges and/or Warranty Returns

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please open a support ticket on our Contact Page and we’ll send you a label to return your warranty item.

Shipping Back Your Return

To return your product, you should mail your product to:

Brian Lovelace
NaviUpgrade.com
5461 Yarmouth Ave
Unit 30
Encino, CA 91316

You will be responsible for paying for your own shipping costs for returning your item unless your item is a warranty return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional Questions / Concerns

Contact us via our Contact Page for additional questions related to refunds and returns.

Brian Lovelace

Brian Lovelace

I'll get back to you as soon as I can!

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